Fog Creek

On Support:

3 Steps to Clean Up Your Inbox with FogBugz

4 Steps to Onboarding a New Support Team Hire

How Our Support Team Shares Knowledge Using FogBugz

What’s the Best Workflow for Tackling your Customer Support Ticket Queue?

An Account Manager’s Guide to Customer Support Success in FogBugz

Dealing with Angry People – Tech Talk

Scaling Customer Service by Fixing Things Twice

Four Million to One (Or How I Handle Trello Support)

Fog Creek’s Help Desk Gets a New Look

Big Board: Having Fun with Data