Troubleshooting the FogBugz Screen Shot Tool
November 7th, 2008 by Rich Armstrong
The FogBugz screen shot tool is a pretty simple thing, but you'd be surprised how often people run into difficulty with it.
Luckily, troubleshooting problems is pretty easy. On Windows, we use the same libraries IE uses, so if you can log onto your FogBugz account with IE, you should be able to use the screen shot tool.
By far the most common mistake happens when people move servers or FogBugz installs. After that, you need to make sure that the FogBugz URL in your screen shot tool points to the right install. You can find it on the bottom of the screen.
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