February 16th, 2015 by Gareth Wilson (4 min read)

dev.life – Interview with Brian Bondy

floppy_driveIn dev.life, we chat with developers about their passion for programming: how they got into it, what they like to work on and how.
 
Today’s guest is Brian Bondy, Senior Software Engineer at Khan Academy and lifelong Mozillian.

February 13th, 2015 by Gareth Wilson (20 min read)

Go and Artificial Intelligence – Tech Talk

Go and Artificial Intelligence - Tech TalkIn this Tech Talk, Tim, a Software Engineer here at Fog Creek and 2-dan amateur Go player, talks about Go (the board game), Artificial Intelligence and attempts to create computer programs that can beat human players. He gives an overview of Go, explains how to play it and why Go AI is hard. He finishes by describing the progress so far with Go AI programs and what the future is likely to hold.

February 12th, 2015 by Stephen Asbury (2 min read)

There are Gophers with Gifts at Fog Creek

gopherbw (1)That’s right, several Kiwis were bitten by Gophers and are now Kiwi-Gopher hybrids. In other words, Fog Creek has started using Go. As part of that initiative we have developed two libraries that we are sharing with the community. The first library, Mini, is a small package for reading .ini style configuration files. The second package is a bit larger and implements a tagged style of logging.

February 11th, 2015 by Jordan Sanders (3 min read)

What’s the Best Workflow for Tackling your Customer Support Ticket Queue?

51 (1) (1)I’ve worked in customer service for the last few years at a few different companies. During this time, I’ve experimented with a variety of workflow processes aiming to maximize my own efficiency.
 
Here are the three primary ways I’ve tried to organize my case load and workflow, along with their pros and cons.

February 10th, 2015 by Allison Schwartz (4 min read)

Maintaining Company Culture in a Distributed World – Part 2

office_funWhen we opened our doors to remote employees, we knew we’d have to figure out ways to bring both the casual and the planned fun to Creekers across the globe. But guess what – it’s not easy! Just how do you get people who are generally introverted and dispersed all over the world to get to know their co-workers, especially those they don’t work with directly?
 
For nearly 2 years, we’ve been tackling this question. In this post we tell you about 3 of our most successful strategies so far.

February 9th, 2015 by Gareth Wilson (8 min read)

dev.life – Interview with Robert Nystrom

Inconsolata_font_fpIn dev.life, we chat with developers about their passion for programming: how they got into it, what they like to work on and how.
 
Today’s guest is Robert Nystrom, a Software Engineer at Google and author of Game Programming Patterns.

February 6th, 2015 by Gareth Wilson (10 min read)

Eight Fallacies of Distributed Computing – Tech Talk

Eight Fallacies of Distributed Computing - Tech TalkIn this Tech Talk, Stephen, a Software Engineer here at Fog Creek, explains the Eight Fallacies of Distributed Computing. He does so by providing recent or personal experiences that help to expound each of the fallacies, showing how life, physics, and even sharks can conspire against us.

February 5th, 2015 by Derrick Miller (2 min read)

11 Things You Didn’t Know About FogBugz and Kiln Integration

case with changesets review numberedFogBugz is great at keeping a full audit history of changes in a case. It ensures the information you need doesn’t get lost. Kiln is great at keeping your source code centrally located. It’s also great at allowing you access to the full audit history of your code. However, often a case is a bug or a feature request which means that code is written and pushed to Kiln to solve it. So our FogBugz and Kiln integration helps you to see both of these histories in one place: the FogBugz case.
 
In this article, we talk about the benefits of this integration, how you can quickly integrate the two products yourself, and a few tasty bonus tips to finish off.

February 4th, 2015 by Jordan Sanders (3 min read)

An Account Manager’s Guide to Customer Support Success in FogBugz

Screen Shot 2015-02-03 at 14.56.24I’m Jordan, a new Account Coordinator here at Fog Creek. Over the last few months, I’ve been getting stuck into a plethora of job responsibilities. From answering 50-100 sales and customer service emails each day and helping customers on the phone to conducting various marketing initiatives. It’s a lot to pack in, so I need to be as efficient as possible. I’ve distilled my madness down into these 4 steps so that you too can be successful with customer support in FogBugz.

February 3rd, 2015 by Allison Schwartz (3 min read)

Maintaining Company Culture in a Distributed World – Part 1

distributed_peeps_smallIn May of 2013, after 13 years of being totally New York-centric, Fog Creek opened its doors to remote employees. 20 months later, half our employees (totalling 23) work remotely.
 
Here’s how we’ve taken a culture that always existed in a small, tight-knit office, and made it work in this larger, geographical expanse in which we now exist.


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