October 30th, 2014 by Gareth Wilson
Like many of you, we’re keen Dogfooders here at Fog Creek. Since the phrase took hold at Microsoft in the late eighties, the practice of using your own products to help test them before wider release has become widespread throughout the tech sector and beyond.
But are we all just Dogfooding ourselves in to a false sense of security?
October 27th, 2014 by Gareth Wilson
As you’re working on a piece of software, you get to know it well. Perhaps too well. How to complete common actions become so obvious to you that you don’t need to think about them any more. This isn’t the case though when someone new comes to use your product. So getting your product in to the hands of users to test is a key step in its development. But of course, you already know this. Almost everybody does. Yet few people get around to actually doing it, and those that do, often stop after an initial release or phase.
Read on for our tips to help you get started, and stick with, usability testing.
October 23rd, 2014 by Gareth Wilson
The weird and wonderful bugs that get thrown up when real users first start using your code never ceases to amaze. There’s always some odd edge case that had been overlooked, despite you having thought about little else for several weeks. We’ve been through this many times whilst developing FogBugz, Kiln and Trello. Beta testing is an important stage in the testing process.
To learn a little about them check out our video and read on for our key tips.
September 25th, 2014 by Elizabeth Hall
Something unexpected has happened and it’s all around us: in our conversations at lunchtime, during pair programming sessions, in our chat rooms, and in even our code. We were prepared to give, to teach, and to help, but we weren’t necessarily prepared for the powerful way that we would be affected by our fellows.
September 15th, 2014 by Stephen Asbury
If you have ever used Trello, then you know it is an awesome tool for project planning and management. We use it a lot at Fog Creek, including in the Kiln team. When we are doing work that relates to a card, we thought it would be nice if we could attach the card to a changeset in Kiln. So that is what we did. Announcing Project WolfEagle! Now you can connect Trello Cards to your Kiln Changesets.
August 26th, 2014 by David Miller
- FogBugz Development Trello board.
The FogBugz team just looked up from our strenuous efforts to keep our product screamingly fast and immune to clunk and noticed that our colleagues had spawned a new, entirely separate, company.
August 1st, 2014 by Jacob Krall
Did you know that Kiln works with Visual Studio? If you’re working on a project in Visual Studio, you can get the power of Kiln without a command prompt. Using an IDE means never having to say Alt+Tab!
July 31st, 2014 by Brett Huff
FogBugz has always tried to get out of your way to let you do your job. When you find a bug, you don’t want to spend 15 minutes categorizing every aspect of it before you’re allowed to hit “Submit.” The only case field FogBugz requires is… none of them, actually. Similarly, FogBugz includes support for snippets so you can leverage the time you spent on the first response to a customer issue across every subsequent one with only a couple of keystrokes. You may feel like sending a canned response to your customers is not giving them the care they deserve, but the time you save can be spent fixing the issue they reported and shipping features to them. Users can each create their own snippets, but the real power comes with sharing those snippets across your entire team. For example, all of your customer service representatives can have access to the same set of FAQ responses. Whenever one of these global snippets is updated, everybody gets the change.
July 23rd, 2014 by Aaron Maenpaa
In April, I talked about how we’re trying to make our axis search more discoverable, and ultimately, more widely used. Our first step was to introduce the search guide, which brought our axis documentation directly into FogBugz where it’s more relevant and contextual. The next step (which I hinted at), was to more actively help you create axis queries via auto-complete:
July 21st, 2014 by Elizabeth Hall
The tech industry has a problem and Fog Creek shares it. Our small thirty-nine person company has eleven developers — all of them male — and only 14% of the technical applicants we have spoken to in the last six months have been women. We have extremely talented women working in various roles such as quality assurance, scrum master, finance, recruiting, and office management but no developers. We’re proud to have had (and currently have) truly amazing female developer interns. Their contributions to the team and company at large are apparent, but alas, we have none working with us full-time.