November 8th, 2013 by Stephen Asbury

Case Event Merging – One Case to Rule Them All

If you’ve been using FogBugz for issue tracking or customer support for a while, you’ve probably encountered a situation like this. One of your customers sends you an email asking for a new feature, and FogBugz creates a case for you to track the request.

November 1st, 2013 by Tina Ye

Responsive HTML Emails: a Different Strategy

Email has become quite the funny thing. It follows us everywhere. To the grocery line. To the dinner table. To the… shower? (Well… why not.) So when we set out to rethink the FogBugz email notifications from the ground up, we knew we had to ensure a great in-shower email experience—and that meant optimizing for mobile.

October 22nd, 2013 by Dane Bertram

FogBugz On Demand Performance Upgrade

Some months ago we launched a beta for an upcoming infrastructure upgrade of FogBugz On Demand. The response we received was great! Hundreds of you—our awesome customers—signed up to kick the tires on a shiny, new, kiwi-riding-an-ocelot fast FogBugz On Demand service.

October 17th, 2013 by Kevin Gessner

What’s new in Kiln? AppVeyor web hook!

Do you use AppVeyor to build and deploy your .NET projects?  If so, you’re in luck: Kiln’s web hooks now connect to AppVeyor!

October 2nd, 2013 by Hao Lian

Introducing name association in Kiln

My first Hotmail account was “” because at the time “hao” and “haolian” were taken and I didn’t know any better than to add an ungainly two in the middle of my name.

September 25th, 2013 by Benjamin Pollack

Introducing the Kiln Command Line Tool for Git

We made Kiln into the best enterprise Git hosting tool in March, and we’ve been happily shipping Git and related utilities as part of the Kiln Client Tools since then. But there was always one component missing: an equivalent of the hg kiln command-line tool.

September 12th, 2013 by Rich Armstrong

Fog Creek’s Ad Hoc Remote Work Policy, or, Working From Grandma’s House

Not grandma.
Not grandma.


August 27th, 2013 by Max Kramer

Fog Creek’s Help Desk Gets a New Look

Howdy, FogBugz and Kiln users! For the past five or so years, we’ve posted documentation, helped answer questions, fielded feature requests, and collected mad rep with you on the FogBugz and Kiln Stack Exchanges.

August 12th, 2013 by Kevin Gessner

What’s New in Kiln? The Intern Edition

Kiln’s summer interns have been hard at work adding a bunch of great new features. Here’s a few of the cool things they’ve done so far.  All of these features are available in Kiln On Demand right now — sign up for a free trial to try them out!

August 8th, 2013 by Will Thompson

Get Started with Your Own Solari Board

Some time ago we introduced our Big Board as part of our “How Fog Creek does Customer Service” series. We explained how the Big Board is useful to us because of the high density of information, but we also left you with an open ended question: “Want your own big board?” The Solari board, one of the widgets on our Big Board, is so important to our workflow that we felt that everyone else should be able to use it with anything: so we open sourced it on GitHub.

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