An email from a customer who had posted a job, received no response, and then decided to run the add for an additional 3 weeks: 

Success!

We hired someone we got from the Joel board, and our second best candidate also found us there.

Thank you!

Cash that proverbial check.

Best,

Larry 

 And another email we received about Fog Creek Copilot:

Hi Guys,

I'd like to thank you very much for helping solve a very important customer's problem.

As a long time Fogbugz user I had high expectations of CoPilot, all of which were met.

I had concerns about how difficult it would be for me to connect to my customer, but all was seamless.  I managed to solve their problem in 2 minutes instead of the 30 minutes of phone calls it would have taken previously.

A very happy customer,
 
Byron 

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