Customers often ask us questions like, "How do I safely move FogBugz to another server?" or "How do I fix email notifications" — things we've documented in our FogBugz knowledge base at fogcreek.com.  While we are truly happy to answer any and all questions via phone or email, I wanted to share with the FogBlog readers a few tricks that we use to make searching our support documentation easier and faster.

Google's search indexes all of our websites, so it's a great tool for quickly finding relevant help documents.  Many browsers now have a built in search box that will allow you to do this without having to open a new browser window. 

There are a few powerful ways to help Google get you to the right results quickly.  If you know which product you need information about, you can structure the search like the one seen above: fogbugz [your issue or error message].  Here a few common searches that help a lot of people:

• fogbugz notifications – Finds several relevant documents (example) related to email notifications
• fogbugz move to another server – Finds our documentation about moving FogBugz
• fogbugz right account – Finds the documents (example) that guide you in setting the correct permissions to your FogBugz installation
• citydesk rss – Finds CityDesk: How to Create An RSS Feed

If you are a bit less sure about the search, but know you want the answer from a Fog Creek website, you can structure your Google search like:

site:*.fogcreek.com [your issue or error message]

Last but not least, you can bookmark our support documentation homepage for your product.  The main FogBugz documentation page, for example, is at http://www.fogcreek.com/FogBugz/Support.html.  For CityDesk, it's http://fogcreek.com/CityDesk/TechSupport.html.  You can use the search box there to more specifically search just the knowledge base or the discussion forums.  If you still can't find what you are looking for, you are one click away from customer support; just follow the link to Email Us.