Fog Creek

On FogBugz:

Where Your Team’s Unresolved Arguments Are Stored

3 Steps to Clean Up Your Inbox with FogBugz

4 Steps to Onboarding a New Support Team Hire

How Our Support Team Share Knowledge Using FogBugz

What’s the Best Workflow for Tackling your Customer Support Ticket Queue?

11 Things You Didn’t Know About FogBugz and Kiln Integration

An Account Manager’s Guide to Customer Support Success in FogBugz

Improved Cases Menu – Whipping the Filters Menu into Shape

Case Page Updates – Show Subscribers and Working On

Juggle Your Caseload With ‘Postponed Cases’ in FogBugz