December 15th, 2014 by Tim Kington
Your old friend the FogBugz case page just got some updates. This view has always shown you whom the case is assigned to and who has interacted with the case in the past (the edit history). Now it also shows you who is currently involved with the case.
Working On This Case
You’re a developer and it’s the end of the year. Half of your team is out on vacation for some reason, so your team takes a break from big project work to knock out some long-neglected UI bugs. Whenever a developer finishes a case, she grabs another from the ones which are assigned to your “Up For Grabs” virtual user. The trouble is that sometimes someone is working on a case but forgot to assign it to themselves, or a user has more than one case assigned and you can’t tell which one is in progress. Well, now, just in time for The Holidays™, there is a new Working On This Case list showing who is working on it. If someone is listed, move on to another case, otherwise assign it to yourself and start working.
Work In Progress
Change hats. Now you’re the team lead. If you want to know what everyone is working on, use the Work In Progress report provided by FogBugz News Network. Enable it under Gear menu → Extra Features. If you’ve been using FogBugz for a long time and just switched to the Performance Upgrade, you will recognize that this was previously the FNN plugin.
Subscribed To This Case
When collaborating on a case, the Notify More Users feature makes it easy. Simply put users’ names in the Notify More Users field to trigger a notification. Long-running conversations could be a pain though, because you have to enter all of the names on every edit. Not anymore! Give those fingers a rest because the Subscribed To This Case list is our Winter Solstice present to them. Instead of blindly typing out all the names of people to notify, now you can enter only the users not already listed as subscribed.
Information about your subscriptions wasn’t previously shared with anyone else, so we didn’t want to expose it without your say-so. For existing accounts, you will need to opt-in to this site-wide feature on the Advanced Settings tab of Gear menu → Site Configuration page. If you previously used the Add Subscribers plugin in an older version of FogBugz, this feature should be turned on by default. Since we think it’s useful to see, it is on by default for new accounts too, but can be turned off for those wishing to keep subscriptions private.
The documentation on our customer service portal has more details on the subscribers and working-on lists. These features are ready for you to use in the latest version of FogBugz On Demand. Don’t have an account? Try Fogbugz free for 30 days. Questions? Drop us a line.