Archive for the ‘Copilot’ Category

Fog Creek and Heartbleed

April 10th, 2014 by Mendy Berkowitz

Along with the rest of the internet, Fog Creek has been reacting to the Heartbleed vulnerability which was discovered this Monday.

TL;DR: FogBugz and Kiln On Demand, Copilot and the Fog Creek website were not vulnerable. Trello was vulnerable and has been remediated.

Fog Creek handles SSL connections at the load balancers in front of the application servers. The load balancers for FogBugz and Kiln On Demand, Copilot and the website are using the 0.9.8 branch of OpenSSL. This version does not have the newer heartbeat extension and is therefore not vulnerable to Heartbleed. None of your data on,, or has been exposed to the Heartbleed vulnerability.

The load balancers for Trello were using the 1.0.1 branch of OpenSSL and were vulnerable. We have upgraded OpenSSL and replaced the Trello certificates. More details and important recommended steps for all users are available in a post on the Trello blog.

We have also reviewed our vendors (for things like this blog) to ensure that our other SSL certificates were not potentially compromised. Fortunately we have not had to replace any other certificates.

If you have configured web hooks in your Kiln On Demand account, we recommend that you verify that the target servers have not been affected. If you use one of the pre-configured types, or your custom web hook uses HTTPS, the data sent to that external service may be at risk. We do not however, send any of your Kiln login credentials, so they are safe.

We take the security of your data seriously. We are committed to protecting it and to maintaining clear and open communication with you. If you have any questions, comments or concerns please contact us.

Fog Creek Copilot on Uservoice

September 26th, 2008 by Michael Pryor

Fog Creek Copilot now has a feedback page on Uservoice.  The developers are monitoring this site, so please post any suggestions you have about how Fog Creek Copilot should work.

Introducing: The FREE 15 DayCopilot Trial Account

August 7th, 2008 by Michael Pryor

of you have taken advantage of the free FogBugz Trial account that we offer at  The trial account gives you a chance to try
FogBugz completely risk-free and make sure that it's really a good fit.  We're happy now to offer you a chance to try Fog
Creek Copilot
same way.  Developed by the now-famous
Aardvark’d interns, Fog Creek Copilot makes it REALLY easy to help your
customers, family and friends.  Lots of
FogBugz users (us included) already use Copilot to provide remote support for
their products.  If you don’t already
have an account, you can sign up now for a fifteen-day free trial by going to:

More feedback (unsolicited!) for Fog Creek

March 3rd, 2008 by Michael Pryor

An email from a customer who had posted a job, received no response, and then decided to run the add for an additional 3 weeks: 


We hired someone we got from the Joel board, and our second best candidate also found us there.

Thank you!

Cash that proverbial check.



 And another email we received about Fog Creek Copilot:

Hi Guys,

I'd like to thank you very much for helping solve a very important customer's problem.

As a long time Fogbugz user I had high expectations of CoPilot, all of which were met.

I had concerns about how difficult it would be for me to connect to my customer, but all was seamless.  I managed to solve their problem in 2 minutes instead of the 30 minutes of phone calls it would have taken previously.

A very happy customer,

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