February 26th, 2015 by Derrick Miller (3 min read)

4 Steps to Onboarding a New Support Team Hire

newSupportHire (1)At Fog Creek, every now and then the Support team has the pleasure of onboarding a new member.
 
It’s a key milestone for your new hire’s long-term success and the process should be repeatable and reusable. Here’s ours.


Hide

Subscribe to the Fog Creek Newsletter

"We will not sell or share your email address, period."

— Joel Spolsky, CEO, Fog Creek Software

Thanks for signing up!

February 25th, 2015 by Gareth Wilson (7 min read)

Help Work to Flow – Interview with Sam Laing and Karen Greaves

Sam Laing and Karen Greaves - Help Work to FlowWe’ve interviewed Sam Laing and Karen Greaves, Agile coaches and trainers at Growing Agile, in Cape Town, South Africa. Together they wrote ‘Help Work to Flow’, a book with more than 30 tips, techniques and games to improve your productivity.
 
We cover how software developers can improve their productivity and manage interruptions, why feedback and visible progress are important to staying motivated and how teams can hold better meetings.

February 24th, 2015 by Gareth Wilson (3 min read)

Why Your Retrospectives Have Become Unproductive

retrospective (1)Retrospectives provide teams with an opportunity to reflect. They’re an opportunity to discuss what is working, and what isn’t, with the goal of iterative improvement. Yet, often this isn’t the case – retrospectives break down, become unproductive or just don’t happen at all.
 
Here are 3 core failings with retrospectives, along with potential causes and remedies.



Follow @FogCreek for latest blog posts and updates

February 23rd, 2015 by Gareth Wilson (4 min read)

dev.life – Interview with Jared Parsons

floppy_driveIn dev.life, we chat with developers about their passion for programming: how they got into it, what they like to work on and how.
 
Today’s guest is Jared Parsons, Principal Developer on the C# Language Team at Microsoft.

February 20th, 2015 by Gareth Wilson (10 min read)

Intro to Electronics – Tech Talk

Resistor (1)In this Tech Talk, Lou, a Support Engineer here at Fog Creek who runs our internal weekly Maker Space meet-up, gives an introduction to Electronics. He explains how electronic components like resistors, capacitors, diodes and switches work, along with key laws like Ohm’s Law, Kirchoff’s Voltage and Current Laws and how series and parallel circuits differ.

February 18th, 2015 by Gareth Wilson (12 min read)

Becoming a Tech Lead – Interview with Pat Kua

Becoming a Tech LeadIn this interview with Pat Kua, Principal Consultant and Tech Lead for Thoughtworks, we discuss becoming a Tech Lead and the challenges faced by those new to the role.
 
We cover common issues faced by Tech Leads, the nature of the Tech Lead role, why he thinks Tech Leads should spend at least 30% of their time coding, and how to find the time to do so!

February 17th, 2015 by Derrick Miller (5 min read)

How Our Support Team Share Knowledge Using FogBugz

wiki_search2The nature of Support is fast-paced. There is always a constant flow of knowledge – from archival knowledge to the streaming updates of issues and features.
 
Staying abreast of this information is difficult, but our Support team stays on top of it all with FogBugz, and it’s search, wikis & cases, auto-subscriptions, shared filters, and subcases. We’ve broken down how we use each of these features to help share knowledge here at Fog Creek.

February 16th, 2015 by Gareth Wilson (4 min read)

dev.life – Interview with Brian Bondy

floppy_driveIn dev.life, we chat with developers about their passion for programming: how they got into it, what they like to work on and how.
 
Today’s guest is Brian Bondy, Senior Software Engineer at Khan Academy and lifelong Mozillian.

February 13th, 2015 by Gareth Wilson (20 min read)

Go and Artificial Intelligence – Tech Talk

Go and Artificial Intelligence - Tech TalkIn this Tech Talk, Tim, a Software Engineer here at Fog Creek and 2-dan amateur Go player, talks about Go (the board game), Artificial Intelligence and attempts to create computer programs that can beat human players. He gives an overview of Go, explains how to play it and why Go AI is hard. He finishes by describing the progress so far with Go AI programs and what the future is likely to hold.

February 12th, 2015 by Stephen Asbury (2 min read)

There are Gophers with Gifts at Fog Creek

gopherbw (1)That’s right, several Kiwis were bitten by Gophers and are now Kiwi-Gopher hybrids. In other words, Fog Creek has started using Go. As part of that initiative we have developed two libraries that we are sharing with the community. The first library, Mini, is a small package for reading .ini style configuration files. The second package is a bit larger and implements a tagged style of logging.


Looking for more?

Visit the Archives or subscribe via RSS.