January 30th, 2015 by Gareth Wilson (6 min read)
In this Tech Talk, Rich Armstrong, our COO and former Support Team Lead, discusses techniques to help you deal with angry people. He covers why anger is, in fact, a gift and talks about the LATTE method of dealing with anger in the right way. The aim of which is to not only solve the customer’s problem but to turn them into a fan.
January 28th, 2015 by Dane Bertram (3 min read)
In the last couple of months alone we’ve updated the case page, added postponed cases as well as in-app notifications, personal activity feeds and periodic email notifications. Well now we’ve given the Cases menu (née Filters menu) a functionality face lift too.
Read about what’s changed so that you can whip your filters menu into shape.
January 27th, 2015 by Gareth Wilson (1 min read)
Company culture is really important. It’s something we know you have to actively work on to build and maintain. This is especially true when you have remote employees. More than half of Fog Creek’s staff now work remotely and this has forced us to re-think a few things. The old bag of tricks, like private offices and catered lunches don’t help remote employees. So we set about coming up with new ways to make sure everyone still feels involved and part of a great company. One initiative we’re trying at the moment is CoffeeTime…
January 23rd, 2015 by Blake Caldwell (11 min read)
In this Tech Talk, Blake, a Software Developer here at Fog Creek, gives an introduction to Docker. He covers what Docker is, why you might want to use it, how it works, as well as explaining some key terminology. He finishes up with a few demos demonstrating the functionality of Docker.
January 21st, 2015 by Gareth Wilson (6 min read)
In this interview with Cat Noone, Chief Design Officer at Liberio, we discuss the lessons learned from building Liberio. We cover how they set out to build an MVP that didn’t compromise on User Experience, the usefulness of their private beta and how to keep focussed even when running side projects.
January 20th, 2015 by Gareth Wilson (4 min read)
Typical organizational groupings mean that designers and developers often find themselves in separate teams. And whenever people are separated like this, it’s all too easy for the relationship to become adversarial. A ‘Us vs. Them’ mindset takes hold, leading to a break-down in communication, which gets borne out in poorer products.
Here are some practical things you can do to help designers and developers work better together.
January 14th, 2015 by Rich Armstrong (<1 min read)
If you do a lot of Google Hangouts, you might notice that it’s often awkward to end them….
Well, forget that. Here’s how the FogBugz team ends their stand-ups.
January 14th, 2015 by Gareth Wilson (10 min read)
In this interview with Cap Watkins, the new VP of Design at Buzzfeed, formerly Sr. Design Manager at Etsy, we discuss his approach to product design and design management. We cover how to get and use feedback, why designers should code and engineers should design as well as working practices to encourage this. We finish with hearing about resources for non-designers interested in product design.
January 8th, 2015 by Gareth Wilson (2 min read)
Checklists are a great tool in code reviews – they ensure that reviews are consistently performed throughout your team. They’re also a handy way to ensure that common issues are identified and resolved. Research suggests that programmers make 15-20 common mistakes. So by adding such mistakes to a checklist, you can make sure that you spot them whenever they occur and help drive them out.
To get you started with a checklist, we’ve provided a list of typical items.
January 7th, 2015 by Gareth Wilson (11 min read)
In this interview with Jon Kolko, author of ‘Well Designed: How to Use Empathy to Create Products People Love’, we discuss his design-focussed product development process. We cover how to get and use feedback, how to know what feedback to focus on, the importance of building products with personality and how non-designers can learn more about product design.