November 24th, 2014 by Tim Kington

Juggle Your Caseload With ‘Postponed Cases’ in FogBugz

blog-deferred-profitHave you ever had a case that you couldn’t work on right away?  Maybe it was a support case and you needed to check in with the customer in a few weeks, or maybe it was a bug that you couldn’t work on until something else was fixed. Find out more about how our new Postponed Cases feature in FogBugz can help!


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November 20th, 2014 by Gareth Wilson

How Fog Creek Got Started

How Fog Creek Got StartedStarting out as a consulting company in 2000, Fog Creek was founded with the goal of creating the best place for developers to work. The following video covers the early years of Fog Creek. Hear from our founders, Joel Spolsky and Michael Pryor, how they navigated the Dot-com crash and bootstrapped the company in to a growing, product-based business.

November 17th, 2014 by Gareth Wilson

Effective Code Reviews – 9 Tips from a Converted Skeptic

code_reviewI knew the theory. Code reviews help to:

  • Catch bugs
  • Ensure code is readable and maintainable
  • Spread knowledge of the code base throughout the team
  • Get new people up to speed with the ways of working
  • Expose everyone to different approaches

Or, they’re just a giant waste of time. At least, that was my first impression of code reviews.

 

Learn how I overcame my skepticism and how to make your code reviews more effective with our 9 tips and video.

November 13th, 2014 by Brett Huff

Project Jackalope – Notifications, Personal Activity Feeds, and Periodic Email Notifications

Image credit: http://hangitontheline.blogspot.ca/2012/04/history-of-lepus-cornutus.html
Notifications, Personal Activity Feeds, and Periodic Emails are designed to stop the email madness. You now get notifications in FogBugz when people comment on or change cases you’re interested in. You can see all of your activity across cases, instead of in just one case. And when your emails are less time critical (because you see them change within FogBugz), you can now slow those emails down to one every 3 hours, or turn them off entirely.

November 13th, 2014 by Matthew Hayes

Personal Activity Feeds: or the “What did I get done yesterday again?” page

05_activity-menuWhen you’re trying to reflect or summarize all the cases you’ve opened, resolved, or at all been involved with this week, there’s now a shiny new page that organizes all that information for you. To view your own activity feed, just click the new “My Activity” link in the drop down menu under your account avatar

November 13th, 2014 by David Patrzeba

Periodic Email Notifications: For Inbox Zero Bliss

06_digest-email01From your user options page within FogBugz you can now choose to get periodic emails instead of instant emails.  The periodic emails are sent every 3 hours, and cover all of the activity that’s happened since your last periodic email was sent.  You can now get the upper hand for 3 solid hours, and not make your bliss depend on your co-workers respecting your do-not-disturb hour.

November 13th, 2014 by Graham Carling

Notifications: Love FogBugz? Now you never have to leave!

01_notifications_iconNotifications are an addition to FogBugz that lets you keep up-to-date with what’s going on with your cases and wiki pages without ever having to leave FogBugz. There are two main components to notifications:

  • The notifications popup – this lives at the top of the page in the header, nestled between the tools menu and the user menu.
  • The full-blown “let me see them all” notifications page.

November 10th, 2014 by Gareth Wilson

Scaling Customer Service by Fixing Things Twice

Just ask whyAs a bootstrapped company we’ve always had to work within a budget and avoid unnecessary costs without harming our mission. One area that has the potential for suffering in the face of limited budgets is Customer Service. We’ve been able to grow our customer base by more than 10 times, maintaining a high level of customer service while keeping our support costs manageable.
 
How? By Fixing Things Twice using the 5 Whys. Check out the video and read more about how these techniques can help you scale customer service without the cost.

November 6th, 2014 by Gareth Wilson

The Only Three Types of Meeting You Should Hold

meetingsA perennial problem within software development teams is communication. Making a software company fast, nimble and effective is a function of reducing the amount of communication that takes place to a minimum. This means finding the right balance. Too much and you can’t get any work done, too little and no-one knows what to do or it’s un-coordinated.

Read about the only 3 types of meetings we have so that we can reduce our communication overhead.

November 4th, 2014 by Gareth Wilson

Improve Your Culture with these Team Lunch Tips from 20 Startups

Fogcreek Team LunchThe importance of eating together has long been recognized in positive child development and strengthening family bonds. Eating together is a great equalizer and it can be a good way to help form better and more valuable relationships amongst teams of co-workers too.

Try the lunchtime tips from these 20 Startups and help improve your own team culture.


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