August 26th, 2014 by David Miller
August 1st, 2014 by Jacob Krall
Did you know that Kiln works with Visual Studio? If you’re working on a project in Visual Studio, you can get the power of Kiln without a command prompt. Using an IDE means never having to say Alt+Tab!
July 31st, 2014 by Brett Huff
FogBugz has always tried to get out of your way to let you do your job. When you find a bug, you don’t want to spend 15 minutes categorizing every aspect of it before you’re allowed to hit “Submit.” The only case field FogBugz requires is… none of them, actually. Similarly, FogBugz includes support for snippets so you can leverage the time you spent on the first response to a customer issue across every subsequent one with only a couple of keystrokes. You may feel like sending a canned response to your customers is not giving them the care they deserve, but the time you save can be spent fixing the issue they reported and shipping features to them. Users can each create their own snippets, but the real power comes with sharing those snippets across your entire team. For example, all of your customer service representatives can have access to the same set of FAQ responses. Whenever one of these global snippets is updated, everybody gets the change.
July 23rd, 2014 by Aaron Maenpaa
In April, I talked about how we’re trying to make our axis search more discoverable, and ultimately, more widely used. Our first step was to introduce the search guide, which brought our axis documentation directly into FogBugz where it’s more relevant and contextual. The next step (which I hinted at), was to more actively help you create axis queries via auto-complete:
July 21st, 2014 by Elizabeth Hall
The tech industry has a problem and Fog Creek shares it. Our small thirty-nine person company has eleven developers — all of them male — and only 14% of the technical applicants we have spoken to in the last six months have been women. We have extremely talented women working in various roles such as quality assurance, scrum master, finance, recruiting, and office management but no developers. We’re proud to have had (and currently have) truly amazing female developer interns. Their contributions to the team and company at large are apparent, but alas, we have none working with us full-time.
May 21st, 2014 by Elizabeth Hall
You’ve spent the last five months doing résumé reviews, phone interviews, and in-person interviews, for that open Internship / Developer / QA / Support Engineer role. You finally found a suitable candidate, and their first day is right around the corner. As a recruiter, you’re entering the home stretch; all you have left to do is make sure everything is in place for their first day.
May 7th, 2014 by Brian Cervino
April 18th, 2014 by Elizabeth Hall
If we only looked at where an intern candidate went to school, not only would that be elitist, it also wouldn’t be very useful for us in terms of hiring the best candidates. So, we don’t . The school you went to can, at most, get you one point in the initial resume screening process. That’s it. We look at seven different areas when reviewing internship resumes. The resume screening step is primarily about reducing the overwhelming number of applicants to a reasonable and manageable size. Here are the guidelines we use to whittle down the large pile of resumes we receive each recruiting season.
April 11th, 2014 by Aaron Maenpaa
As you may already know, FogBugz offers an impressive array of search axes to help you slice and dice your data. These axes allow you to build searches to find particular cases or any cases matching pretty much arbitrary criteria. While all of these axes are documented on our help site, we kept finding that while axis search is really valuable to us when we use FogBugz, we kept talking to customers who just didn’t know about it.